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In conjunction with the Professional Nurse Educators Group Conference (PNEG), and sponsored by the University of Missouri Sinclair School of Nursing, University of Kansas School of Nursing, and Kansas University Medical Center Continuing Education.
Crucial Confrontations Workshop
35th Annual National Professional Nurse Educators Group (PNEG) Conference
Deep Discovery Programs. These programs will bring to campus national and international speaker-scholars and give them an opportunity to present their major work in-depth. These conferences will typically be 1-2 days in length and focus on areas of critical importance to healthcare professionals who influence quality healthcare delivery and systems improvement, including hospitals, social services, ambulatory care and community and business organizations.
Problem-plagued organizations mired in mediocre results often share the same root cause: perplexed employees who aren’t quite sure how to bring up touchy, controversial and complex issues and then resolve them. And when three key forces show up—strong emotions, differing opinions or high stakes—patient care and safety suffer. To create a culture of safety, there must be lasting change in our interpersonal communication practices.
Crucial Conversations teaches individuals and teams how to identify and discuss ideas willingly and effectively so that virtually everyone buys into the decisions. This creates broad alignment, maximizes synergy and ensures commitment to the best ideas. When these skills are taught, they inevitably result in rapid and sustainable positive changes in what individuals care about the most. Emily Moss, from VitalSmarts, is a gifted teacher who teaches both business and nursing courses. Praised for her energy and vitality, Dr. Moss’ style will engage and encourage participants to learn and adopt valuable skills needed to hold crucial conversations. Learn to share information safely, get ideas and feelings out in the open, and maintain high levels of respect—all without causing resistance or resentment. Discover a model that truly helps individuals, teams and organizations get unstuck and achieve breakthrough results.
This program will benefit nurses and other healthcare professionals who want to create a culture of safety by skillfully bringing up touchy, controversial and complex issues and resolving them even in the midst of strong emotions, differing opinions or high stakes.
At the completion of this conference, participants should be able to:
To be announced.
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